Children’s Ticket
all children who have reached their second birthday require a ticket to gain admittance to Madison Square Garden. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent’s or guardian’s lap
Gate Times
Doors for Madison Square Garden Arena and Theater events open one hour prior to event start time. If you are in possession of Club tickets, you may enter the Play by Play, The Club Bar and Grill, and The Garden Terrace two hours prior to game time
Will Call
The Will Call window is located at Window #5 and, at times, at adjacent windows in the Madison Square Garden Box Office. If you are picking up tickets at Will Call, please bring valid photo ID and the credit card used to purchase the tickets. Please be aware that the Will Call window generally closes one hour after the event start time.
Guest Services
Madison Square Garden is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher, Security Officer, or Guest Services Representative.
Bag Searches
Madison Square Garden asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. MSG does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.
Re-Entry
All exits are final, even for guests who smoke. Guests are not permitted to leave an event and then re-enter the same event.
- There is no smoking permitted anywhere in Madison Square Garden
Seating Capacity
The seating capacity is 18,200.
Club Seats
If you are attending an event with a Club or Club Suite ticket, please enter through either the North or South concierge areas located on either side of the Mall area. Club ticketholders also have exclusive access to entrances on 31st Street and 33rd Street between 7th and 8th Avenues. Your Club ticket also allows you to visit our third floor Garden Terrace, Play By Play Restaurant, and The Club Bar and Grill during Knicks and Rangers games. For Liberty games, you will have access to the Garden Terrace and Play By Play. Of course, Suite holders may dine in the privacy and comfort of their Suite, and may customize their menu through our Suite Services department. VIP Rinkside, Club Rinkside, and Club Gold ticketholders will have personal waiter/waitress service at their seats during games. Menus will be at your seats upon arrival.
First Aid
Madison Square Garden personnel are available to assist any guest in need. In the Arena, first aid areas are located outside Gate 66 and on the 5th floor next to the Event Manager’s office. In the Theater, the Medical Office is located in the Theater Lobby, closest to aisle B. Madison Square Garden is equipped with Automatic External Defibrillators (AED) located in various locations throughout the building. Designated employees, including our Medical staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Garden Services staff for assistance.
Pucks
Pucks that go into the stands during hockey games may be kept by the patron who catches the puck. Please note that while protective netting is put in place at each end of the rink, pucks may still go into the stands. The hockey pucks are made out of 100% vulcanized rubber and are chilled. When these pucks go into the stands they can cause serious injuries, so please stay alert at all times.
Prohibited Items
We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. Items that are prohibited from this event include:
- Weapons
- Oversized bags
- Outside food and beverage
- Cans and bottles,
- Alcohol and drugs
- Laser pens
- Video cameras and audio recording devices
- Monopods
- Tripods
- Cameras with telephoto or zoom lenses.
History of Madison Square Garden
The current Madison Square Garden is actually the 4th building to be called Madison Square Garden. The opening event was held on February 11, 1968 with a gala salute to the USO starring Bing Crosby and Bob Hope. Over the last 4 decades, MSG has hosted tens of thousands of world-class events.
